Data Protection Policy for GameScribe

1. Introduction

We are committed to safeguarding your personal data and respecting your privacy while you engage with our video game platforms, titles, and related digital services. Whether you're playing offline or online, participating in community features, or using our services to make purchases, we ensure that the handling of your personal information is transparent, secure, and fully compliant with applicable data protection regulations.

This Data Protection Policy outlines how we collect, use, store, and protect your personal data in the context of video game usage and interaction with our systems.

2. Scope of the Policy

This policy applies to all users of our video games, digital storefronts, game clients, companion apps, support services, and other interactive platforms. It covers the collection and processing of personal information through websites, mobile applications, PC and console platforms, multiplayer environments, forums, community events, and marketing initiatives related to our video games.

The policy applies regardless of the device or platform used, including desktop computers, consoles, smartphones, tablets, or gaming-specific hardware.

3. Types of Personal Data Collected

• Account Information: Name, email address, username, password (securely hashed), region, and language preferences.
• Gameplay Data: Game statistics, player profiles, level progress, unlocked achievements, in-game behavior, matchmaking results, preferences, and participation in challenges or seasonal content.
• Device and Technical Information: IP address, hardware model, operating system version, system specifications, browser or game client version, crash reports, and performance logs.
• Transaction and Billing Data: Purchase history, selected payment methods, invoice numbers, digital product licenses, transaction timestamps, and regional tax identifiers (when applicable).
• Support and Feedback Data: Submitted questions, bug reports, complaints, suggestions, and resolution status from our customer service channels.
• Communication Data: In-game chat logs, friend lists, forum participation, and voice or text messages exchanged during multiplayer interactions.
• Usage and Preference Data: Time spent in-game, game modes used, content accessed, and user interface preferences.
• Marketing Data (with consent): Preferences related to promotional messages, contests, newsletters, and beta access registrations.

We do not collect sensitive personal information unless legally required or voluntarily submitted for specific support or verification purposes.

4. Methods of Data Collection

Data is collected through a combination of direct input and automated systems. These include:

• Account Creation and Game Access: When you register for our services, download or install a game, or activate a digital product.
• Gameplay Activity: As you use our games and related services, gameplay metrics and behavioral data are automatically recorded.
• Technical Monitoring: Device and system information is collected to ensure compatibility, detect issues, and improve performance.
• Transactions: Purchase information is collected at checkout or during license activation.
• Customer Support: Data is collected when users interact with our support team or submit inquiries.
• Community Participation: When you post in forums, join events, or use integrated social features.

Some data may also be collected via cookies or tracking technologies for functionality or analytics purposes, although such technologies are not the focus of this document.

5. Purpose of Data Processing

• Account Management: To enable registration, authentication, profile setup, settings storage, and user account control.
• Game Operations: To save progress, load profiles, enable cloud storage, synchronize data across devices, and track performance.
• Matchmaking and Multiplayer Services: To create fair matchmaking environments, manage lobbies, and store ranking or match history.
• Technical Support and Maintenance: To troubleshoot errors, respond to support tickets, issue updates or patches, and maintain overall system integrity.
• Content Delivery: To personalize your experience by offering recommendations, unlocking features, or tracking event participation.
• Legal Compliance: To meet obligations related to payments, tax records, consumer protection, fraud prevention, and security measures.
• Promotional Communications (with consent): To provide updates about new releases, offers, surveys, or community activities.
• Security and Misuse Prevention: To detect cheating, fraud, abuse, or unauthorized access and enforce our terms of use.

Your data is only used for the purposes described above and never for automated profiling without your consent.

6. Legal Bases for Data Processing

• Performance of a Contract: To provide you with the games and services you requested, including access, technical support, and content delivery.
• Legitimate Interests: For activities such as analytics, fraud prevention, service improvement, and community moderation, unless overridden by your fundamental rights.
• Consent: For optional services such as promotional emails, beta programs, or participation in contests.
• Legal Obligations: To comply with tax laws, financial reporting, or legal orders from regulatory bodies.

Where processing is based on your consent, you may withdraw it at any time by updating your settings or contacting us directly.

7. Data Retention and Storage

• Account Data: Retained for as long as your account remains active or until deletion is requested.
• Gameplay Data: Maintained during active game usage and removed upon account deletion or inactivity beyond a defined period.
• Purchase Records: Stored for up to seven years to meet financial and legal requirements.
• Support Requests: Retained temporarily for case resolution and service quality evaluation.
• Chat and Community Data: Kept only as long as necessary for moderation and community safety.

Data no longer needed is securely deleted or anonymized, ensuring it cannot be reconstructed or linked to an individual.

8. Security Measures

• Data Encryption: Sensitive data is encrypted both in transit and at rest to prevent unauthorized access.
• Access Control: Personal data is accessible only to authorized staff members and system administrators with valid credentials.
• Secure Infrastructure: Our systems are hosted in secure data centers with firewalls, intrusion detection, and constant monitoring.
• Periodic Review: We regularly audit our systems and data access policies to address potential vulnerabilities.
• Employee Training: Staff are educated on privacy and security procedures to prevent mishandling or unauthorized disclosure.

Despite these measures, users are encouraged to practice good security habits, such as using strong passwords and keeping login information confidential.

9. Data Sharing and Third Parties

We do not sell your personal data. However, certain data may be shared with trusted third parties under controlled conditions:

• Payment Processors: For handling in-game purchases, refunds, and transaction confirmations.
• Cloud and Hosting Providers: For secure data storage, backup, and infrastructure support.
• Analytics and Monitoring Services: To help analyze usage patterns and improve performance.
• Moderation and Safety Services: For community management and enforcement of terms and conduct rules.
• Legal or Regulatory Requests: To comply with legal requirements, court orders, or investigations.

All third-party partners are contractually required to process data responsibly and in compliance with relevant laws.

10. International Data Transfers

If your data is transferred to or stored in other countries, we ensure appropriate safeguards are in place to maintain protection standards. This includes:

• Contractual agreements ensuring data protection obligations.
• Encryption and secure communication protocols.
• Limited access based on operational necessity.

We always aim to provide an equivalent level of protection, regardless of where your data is processed.

11. Your Rights

• Right of Access: You can request a copy of your personal data held by us.
• Right to Rectification: You may request that incorrect or outdated information be corrected.
• Right to Erasure: You may request that we delete your personal data where applicable.
• Right to Restriction: You can limit how we use your personal data in specific circumstances.
• Right to Object: You may object to data processing based on our legitimate interests or for direct marketing.
• Right to Data Portability: You may request that your data be provided in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw previously given consent at any time.

To exercise any of these rights, please contact our support or privacy department. We may ask for identity verification to prevent unauthorized requests.

12. Updates to This Policy

We reserve the right to update this Data Protection Policy to reflect changes in technology, legal requirements, or service offerings. Users will be notified of any substantial updates through in-game notices or account notifications. Continued use of our services after such updates will indicate acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal data, you may contact our dedicated data protection team via the official communication channels provided in your account or game client.