Refund Policy – GameScribe

Welcome to GameScribe. We are dedicated to providing high-quality video games and related products to our customers. While we strive to ensure your complete satisfaction, we understand that sometimes purchases may not meet your expectations or that unforeseen circumstances may require a refund. This Refund Policy outlines the terms, conditions, and procedures for requesting refunds for all video game products and services purchased through our platform.

By purchasing from us, you acknowledge and agree to the following terms.

1. General Refund Guidelines

• Refunds are granted based on the nature of the product, its usage, and the timing of the refund request. All requests must be made within specified timeframes, and approval is subject to compliance with our policy criteria.
• Refunds will be issued to the original payment method and may take between 7 to 14 business days to be processed, depending on your payment provider’s timelines.
• We reserve the right to refuse refund requests that violate the terms set forth in this policy or show signs of abuse.

2. Digital Video Games

• The refund request must be submitted within 14 calendar days from the date of purchase.
• The game must not have been played for more than 2 hours in total.
• The license key or digital activation code must not have been redeemed or linked to any user account.
• The game files must not be modified, transferred, or shared.
• If the game has been played beyond the allowed usage time or redeemed, the refund will typically be denied unless a critical technical fault prevents gameplay and is unresolved after reasonable troubleshooting.

3. Physical Video Game Products

• Refund requests must be submitted within 15 calendar days of product delivery.
• Items must be unopened, unused, and returned in their original sealed packaging.
• All manuals, inserts, and accessories must be intact.
• Proof of purchase or order confirmation is required.
• Products that are opened, damaged, or used cannot be refunded unless they are defective or damaged on arrival. Defects or damage must be reported within 5 calendar days of delivery to qualify for a refund or replacement.

4. Downloadable Content (DLC) and Expansions

• Requests must be made within 7 calendar days of purchase.
• The content must not have been downloaded, installed, or used.
• If part of a bundle, the entire bundle must be unused for a refund to be granted.
• Once DLC is accessed or installed, refunds are no longer possible unless there is a technical issue preventing use.

5. Pre-Orders

• The refund is requested at least 48 hours before the official release date.
• No pre-order content, early access features, or bonuses have been redeemed or accessed.
• After the game’s official release or content activation, pre-order purchases are treated as regular purchases and follow the standard refund rules.

6. In-Game Purchases and Virtual Goods

• The request is made within 3 calendar days of purchase.
• The purchased items have not been used, transferred, or activated.
• A technical fault prevents the delivery of the purchased goods.
• Used or consumed virtual items are not eligible for refunds.

7. Subscription Services and Memberships

• First-time subscription charges may be refunded within 7 calendar days if no services or content have been accessed.
• Renewed subscriptions may be refunded within 3 calendar days of billing provided no usage has occurred during the new period.
• Cancellation stops future billing but does not automatically trigger a refund unless eligibility criteria are met.

8. Game Bundles and Packages

• The refund request is made within 10 calendar days of purchase.
• No part of the bundle has been downloaded, redeemed, or activated.
• The bundle is returned intact in the case of physical products.
• Partial refunds for components of bundles are not provided once any element has been used.

9. Technical Issues and Compatibility

• The issue must be reported within 10 calendar days from purchase.
• Customers must provide evidence such as error logs or screenshots.
• After reasonable troubleshooting by our support team, if no solution is found, a refund or credit may be issued.
• Refunds will not be granted for problems arising from unsupported hardware, software modifications, or user errors.

10. Non-Refundable Products and Exceptions

• Redeemed or used digital keys and codes.
• Personalized or custom gaming products.
• Time-limited or promotional offers marked as final sale.
• Used physical products or merchandise.
• Items explicitly labeled non-refundable at purchase.

Please review all purchase details carefully before completing your order.

11. Abuse Prevention

To ensure fairness, we monitor for potential abuse such as frequent refund requests or misuse of the refund system. Abuse may result in denial of future refund requests or account restrictions.

12. How to Request a Refund

• Contact our customer service team with your order number, product details, and reason for refund.
• Provide supporting documentation if applicable (screenshots, error messages, etc.).
• For physical returns, obtain a Return Authorization Number and follow return instructions.
• Return the product within 10 calendar days of receiving the return authorization.
• Refund processing typically takes up to 5 business days after receiving the returned product or verifying eligibility.

13. Policy Changes

This policy may be updated periodically. The version applicable at the time of your purchase governs your rights. Updates do not affect past transactions.

Final Notes

We appreciate your business and strive to make your gaming experience enjoyable and hassle-free. If you have questions about this policy or require assistance with a refund, our support team is here to help.

Thank you for choosing GameScribe. Happy gaming!